<![CDATA[Service quality dan satisfaction edisi 4]]>
<![CDATA[Strategi pemasaran Edisi 3]]>
<![CDATA[Prinsip-prinsip total quality service]]>
<![CDATA[Pemasaran strategik:]]>
<![CDATA[Total quality management edisi 2]]>
<![CDATA[Service, quality & satisfaction Edisi 2 (2007)]]>
<![CDATA[Manajemen Jasa]]>
<![CDATA[Service management:]]>